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502 Proxy Error When Report is Greater Than a Month (no replies)

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Hello, I'm new to PIWIK (supporting it) and the error mentioned in the title is what I am receiving in the console. It usually will run a report for 5 minutes and throw the error. I've changed PHP.INI to max_execution_time to 0 (from 300) with the same results.

Any ideas would be greatly appreciated--again, I'm new to supporting this application.

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