:SInstall error: Database Insufficient privileges (no replies)

Hi all,

Have searched and read all the posts on this subject but was unable to locate a solution. To recap:

Error during initial install:

Please fix the following errors:

    Insufficient privileges. Database user must have following privileges: CREATE
    ALTER
    SELECT
    INSERT
    UPDATE
    DELETE
    DROP
    CREATE TEMPORARY TABLES

    You can add these privileges by using a tool such as phpMyAdmin or 
by executing the right SQL queries. If you don't know how to do these
things, please ask your sysadmin to grant these privileges for you.

Other info:

• Shared hosting on Plesk v9.x on https://www.unlimitedwebhosting.co.uk/
• config.ini.php has not been generated yet by install script.
• Contacted support and they verified mysql permissions are correct: "100% I checked the permission set this looked perfect, all table spaces had the correct ownership and passed the MYSQL permissions primer."

Have used other install scripts on this shared hosting account which have created tables properly.

Any ideas?