Hi all,
I haven't used Piwik in a very long time but I have come back to it a couple of days ago but I have been stuck trying to install it. When I initially download and extract the files I get the following error:
So I follow the instructions and then I come across another issue:
and I am stumped as to where to go next. Server info:
Linux 2.6.32-042stab090.5 i686
PHP version: 5.5.9-1ubuntu4.3
MySQL version: 5.5.38
Apache version: 2.4.7 (Ubuntu)
Ubuntu 14.04
I haven't used Piwik in a very long time but I have come back to it a couple of days ago but I have been stuck trying to install it. When I initially download and extract the files I get the following error:
Quote
Piwik couldn't write to some directories (running as user 'www-data').
Try to Execute the following commands on your server, to allow Write access on these directories:
chown -R www-data:www-data /var/www/vhosts/xxxxxxx/xxxxxxx.co.uk/httpdocs/piwik
chmod -R 0755 /var/www/vhosts/xxxxxxx/xxxxxxx.co.uk/httpdocs/piwik/tmp
chmod -R 0755 /var/www/vhosts/xxxxxxx/xxxxxxx.co.uk/httpdocs/piwik/tmp/assets/
chmod -R 0755 /var/www/vhosts/xxxxxxx/xxxxxxx.co.uk/httpdocs/piwik/tmp/cache/
chmod -R 0755 /var/www/vhosts/xxxxxxx/xxxxxxx.co.uk/httpdocs/piwik/tmp/logs/
chmod -R 0755 /var/www/vhosts/xxxxxxx/xxxxxxx.co.uk/httpdocs/piwik/tmp/tcpdf/
chmod -R 0755 /var/www/vhosts/xxxxxxx/xxxxxxx.co.uk/httpdocs/piwik/tmp/templates_c/
If this doesn't work, you can try to create the directories with your FTP software, and set the CHMOD to 0755 (or 0777 if 0755 is not enough). To do so with your FTP software, right click on the directories then click permissions.
So I follow the instructions and then I come across another issue:
Quote
Unable to create the cache directory (/var/www/vhosts/xxxxxxxxx/xxxxxxxxx.co.uk/httpdocs/piwik/tmp/templates_c/c7/fa).
and I am stumped as to where to go next. Server info:
Linux 2.6.32-042stab090.5 i686
PHP version: 5.5.9-1ubuntu4.3
MySQL version: 5.5.38
Apache version: 2.4.7 (Ubuntu)
Ubuntu 14.04