Dear Piwik Team,
I would like to report an issue that has been troubling me for a long time.
The Piwik autoupdate fails every time. This has happened at least with the last ten updates.
I start it, it keeps loading for a while, then I get a server error (I believe it was 500).
When I try to use Piwik then at first everything seems to function normally, it request a database upgrade, etc. But while using it, more and more issues occur, sometimes small, sometimes larger, depending on the scope of the update.
When I run Piwik's builtin system check, then all checkmarks are green, with one exception, namely the file integrity check. It reports lots of "wrong" files.
I assume that this means that something went wrong during the unpacking of the updated version of Piwik, so that then a mixture of the old and the new version is present.
After the update a new version _is_ reported by Piwik every time, so that I guess at least the download of the zip file was completed.
The most likely theory I have is that the execution time that my webhoster (1and1.fr) allows is not sufficient to unpack the thousands of files from the Piwik zip file.
Manual updates are a lot of work, since Piwik consists of thousands of files, so uploading them takes hours.
So I would like to request that you make the autoupdater more robust, e.g. by unpacking in several independent chunks, with individual HTTP requests every time to get more execution time.
Even some better error handling in the updater to allow diagnosing the problems better would be a significant step forward.
Thank you very much in advance!
I would like to report an issue that has been troubling me for a long time.
The Piwik autoupdate fails every time. This has happened at least with the last ten updates.
I start it, it keeps loading for a while, then I get a server error (I believe it was 500).
When I try to use Piwik then at first everything seems to function normally, it request a database upgrade, etc. But while using it, more and more issues occur, sometimes small, sometimes larger, depending on the scope of the update.
When I run Piwik's builtin system check, then all checkmarks are green, with one exception, namely the file integrity check. It reports lots of "wrong" files.
I assume that this means that something went wrong during the unpacking of the updated version of Piwik, so that then a mixture of the old and the new version is present.
After the update a new version _is_ reported by Piwik every time, so that I guess at least the download of the zip file was completed.
The most likely theory I have is that the execution time that my webhoster (1and1.fr) allows is not sufficient to unpack the thousands of files from the Piwik zip file.
Manual updates are a lot of work, since Piwik consists of thousands of files, so uploading them takes hours.
So I would like to request that you make the autoupdater more robust, e.g. by unpacking in several independent chunks, with individual HTTP requests every time to get more execution time.
Even some better error handling in the updater to allow diagnosing the problems better would be a significant step forward.
Thank you very much in advance!